According to Ukrzaliznytsia rules, the fixed fee for returning a train ticket is UAH 60. In addition, the amount to be refunded depends on the period between the registration of the
railway ticket cancellation and the train departure:
- Returning a ticket more than 24 hours prior to the train departure: in this case, a passenger gets a full refund of the ticket and reserved seat cost;
- Returning a ticket within 9 to 24 hours before the train departure: the ticket cost and 50% of the reserved seat cost are refunded;
- Returning a ticket within less than 9 hours before the train departure: only the ticket cost is refunded;
- Returning a ticket after the train departure but no later than within 1 hour: in this case, only 10% of the reserved seat cost and ticket cost are refunded
(refund is possible only at the ticket office);
- Returning a ticket if more than 1 hour has passed after the train departure: in this case, the ticket cost and reserved seat cost are not refunded.
Please note!
- The refund amount is calculated and determined directly by the rules and fares of Ukrzaliznytsia.
- In all cases of travel documents refund, except for cases that occurred through the fault of the carrier, the passenger pays a commission.
- Commission for the refund service of our agency is UAH 5 (per ticket), Ukrzaliznytsia's commission for the refund service is UAH 60 (per ticket).
- Ticket issuance commission and bank commission are not refundable.
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